Car Finance Shop is a division of Fingo Finance (Fingo) ABN: 12 094 720 804.
Dispute Resolution follows specific procedures to try to resolve any complaints that you may have as we value your feedback. Our clients are our top priority and we are committed to providing the best service within the industry. Should you have any queries or concerns, please refer to the below information.
Internal Dispute Resolution
If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.
Complaints Handling Officer:
Car Finance Shop as Fingo Finance, 10-14 Cochranes Road, Moorabbin VIC 3189.
1300 134 646
External Dispute Resolution
In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.
Financial Ombudsman Service Limited (FOS):
Tel: 1300 780 808 or firstname.lastname@example.org
A copy of FOSs dispute resolution policy is available at www.fos.org.au or by request.
ACLs Membership number with FOS is: 144 72
CCRs membership number with FOS is: 144 72
For more information regarding anything referred to in the Credit Guide or anything else about our services, just ask at any time. We are here to help you!