Car Finance Shop is a division of Automotive Lease Packaging Pty Ltd (ALP) ABN: 12 094 720 804.

Dispute Resolution follows specific procedures to try to resolve any complaints that you may have as we value your feedback. Our clients are our top priority and we are committed to providing the best service within the industry. Should you have any queries or concerns, please refer to the below information.

Internal Dispute Resolution

If you have a complaint, please contact the disputes officer below. They will try to resolve all concerns quickly and fairly.

Complaints Handling Officer:

Car Finance Shop as Automotive Lease Packaging Pty Ltd, 10-14 Cochranes Road, Moorabbin VIC 3189.

1300 309 343

External Dispute Resolution

In the unlikely event we cannot resolve your complaint in a satisfactory manner, or you have not received a response from us after 45 days, you can escalate your complaint to the below Ombudsman, a free and independent dispute resolution service provider.

Financial Ombudsman Service Limited (FOS):

Tel: 1300 780 808 or info@fos.org.au

A copy of FOSs dispute resolution policy is available at www.fos.org.au or by request.

ACLs Membership number with FOS is: 144 72

CCRs membership number with FOS is: 144 72

Further Information

For more information regarding anything referred to in the Credit Guide or anything else about our services, just ask at any time. We are here to help you!